Articles

Optimize Wind Turbine Maintenance

A leading European wind turbine maintenance provider faced the challenge of managing diverse in-house solutions and ERP systems across multiple countries. With over 50 service teams and 150+ skilled employees...

Optimizing the Insulation Industry

One of the UK’s largest insulation installers took a major step toward optimizing their field operations by implementing ExpandIT alongside Business Central Cloud...

Modernizing Dairy Equipment Services

A leading US-based company in the dairy equipment industry, known for working with top global providers and manufacturing their own solutions...

Modernizing an Automatic Door Industry

A leading company specializing in automatic door installation and maintenance identified the need to modernize its operations by transitioning from GP to Microsoft Dynamics 365 Business Central, ExpandIT, and Payroll...

When your mobile field service software can't connect...

In the fast paced world of mobile field service, staying productive shouldn't depend on having a perfect internet connection. Mobile field service software plays a pivotal role in overcoming these connectivity challenges...

Streamline industrial equipment maintenance

Downtime is the enemy of most organizations, particularly manufacturing and industrial equipment companies. IndustryWeek estimates unplanned downtime costs industrial manufacturers $50 billion annually...

Benefits of Service Management in Business Central

Dynamics 365 Business Central Service Management is typically used to manage service contracts, service orders, and service items. It provides the ability to identify parts for a service item, such as the original bill of material...

How Does Field Service Software Benefit HVAC Companies

HVAC companies face many problems in their day-to-day operations that cause unnecessary stress and difficulties for employees. Regardless of size, most HVAC companies have customers calling in with emergencies...

Keeping Customers and Employees Safe – The Power of Contactless Mobile Service

Contactless mobile service provides companies with a way to ensure the job gets completed while ensuring the safety of all involved. Let’s look at how contactless mobile service impacts the common interactions...

3 Ways Field Service Software Helps Organizations Achieve Operational Excellence

Great service organizations have perfected organizational excellence. They have adjusted processes to reduce costs and maximize output. Whether service organizations are striving to be innovative...

Best Practices For Dispatchers - How To Eliminate Paperwork, Redundant Reporting And Manual Administrative Work

Let’s admit it - some work tasks seem tedious and redundant over time. It’s these manual time-consuming tasks that take time away from what really breathes life into your business, such as providing...

Boyer & associates Parntnership with ExpandIT

ExpandIT and Boyer & Associates, each with their unique expertise, have come together to explore the importance of FSM and how it can transform businesses. By combining ExpandIT's FSM expertise and Boyer & Associates' ERP implementation capabilities...

Three Common Challenges Faced By Service Technicians

Service technicians are the bridge between their company and the customer. They are the ones in the field each day performing a variety of services for customers. However, they often face...

Top 5 ways Service Management Companies Are Losing Money And How You Can Fix It

Time is money! Manual processes, scheduling and inefficient resource utilization, low first time fix rates and slow invoicing are losing you money each day. There is a light at...

5 Signs That It Is Time To Invest In A Field Service Solution

Your business is growing, administrative tasks are overwhelming, duplication of work is abundant, errors and manual processes are slowing your down, and your competitors are a step ahead - does any...

6 Myths About Digital Solutions

New technology has immense potential, but having realistic expectations of desired results is important. Expectations can relate to many different things, including the desired effect of the investment...

8 Ways Service Software Optimizes Your Company

Streamlining service operations is crucial for service organizations to thrive. Manual processes often lead to delayed information sharing, an inadequate customer experience, and slow processing of invoices...

Cloud-based vs. On-premise - 10 Considerations

Field service management software is essential in order to provide the best customer service and increase sales. Businesses looking to invest in a software platforms have a challenging decision to make - use software in the cloud or on-premise....

5 Ways to Reduce Field Technician Frustration

Field technicians are your feet in the streets. They are the face of your company and the first point of contact for your customers, but they are often frustrated. Research in 2021 from The Service Council found....