ExpandIT Resource Planning is built to support dispatchers. The software receives real-time updates from the field, allowing for real-time visualization of key parameters for resource allocation, such as job completion status, estimated travel time, sickness, holidays, technician skills, geo-position, and more. This not only enables dispatchers to easily plan and assign jobs to field technicians, but also track time, materials and other resources, which can be validated before flowing into the ERP system. The software enables dispatchers to communicate with both the customer and service technicians using SMS, email or phone.
ExpandIT Resource Planning empowers dispatchers to make smart decisions, by providing them with all of the information they need in one place. It enables dispatchers to easily adjust plans as information changes or updates are made.
It includes a Planning Board that is designed to use the available information from Microsoft Dynamics ERP systems in combination with information from the field to enable dispatchers to make informed decisions.
ExpandIT Resource Planning includes a built-in map that shows the location of service technicians, as well as the location of jobs and estimated travel time. This enables dispatchers to make informed decisions about the right person for the job when geography is a factor. Information can be communicated easily to service technicians by text, email, or internally in the software.
ExpandIT Resource Planning integrates with Microsoft Dynamics ERP systems. This means data can be retrieved as required, enabling service technicians to prepare more effectively for a service visit. Jobs can be created easily and planned quickly, providing technicians with all the information needed to complete the job. They are able to accurately track tasks, materials and time associated with jobs and communicate important information through texts, email or internally in the solution.
The Approval Module can be used to review the job and fix hours, materials, etc. before it goes into the ERP system.Interested in a demo?