Dynamics 365 Business Central Service Management is typically used to manage service contracts, service orders, and service items.
It provides the ability to identify parts for a service item, such as the original bill of material; keep a service history of items; ownership history; and warranty claims. It provides the ability to identify parts for a service item, such as the original bill of material; keep a service history of items; ownership history; and warranty claims.
Let’s look at service contracts, service orders and service items in detail:
Service contracts within Business Central provide key pieces of functionality including:
Service orders are typically what ExpandIT Field Service software integrates with. Important features of service orders in Business Central include:
Service items are not required for service orders but if you are wanting to use Business Central for the historical tracking it is definitely suggested to use them.
Below is a quick overview of the connection points and workflow between Dynamics 365 Business Central Service Management and ExpandIT Field Service software.
ExpandIT provides a Field Service Management solution for real-time data access and mobile technology that makes it possible to reduce field technician frustration and improve customer satisfaction. The ExpandIT solution is cloud-based and accessible from any location, at any time, on any device. Whether on a tablet in a factory or on a mobile phone in the field, ExpandIT software provides access to critical job information and the ability to track key job-related tasks.
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