Modernizing Dairy Equipment Services
A leading US-based company in the dairy equipment industry, known for working with top global providers and manufacturing their own solutions. They focus on servicing and performing break-fix jobs for large dairy farms.
The Challenge:
- Outdated Technology: Obsolete GP systems and manual processes.
- Cost Tracking Issues: Difficulty in tracking costs and gaining financial visibility.
- Scalability Needs: Needed a solution to support growth and future expansion.
- Manual Processes: Reliance on paper calendars and handwritten logs.
The Solution:
- Upgrade to Business Central and ExpandIT: Replaced outdated systems with a modern, integrated ERP solution.
- Streamlined Service Management: Implemented advanced features for scheduling, cost tracking, and field service management.
- Improved Processes: Automated workflows, eliminating manual tasks like paper calendars and notebooks.
Results:
- Enhanced Efficiency: Modernized service management and operational processes.
- Better Cost Tracking: Achieved accurate, real-time cost insights.
- Scalable Solution: Supported business growth with a flexible and robust system.
- Improved Processes: Reduced manual errors and boosted overall productivity.
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