Field Service for Resource Planners

Field Service Scheduling Software for Resource Planners

Resource Planners are the heartbeat of your company. They are responsible for more than just getting a field technician to a job, they must get the RIGHT person to the job with the correct tools and information. Providing them with access to relevant real-time information will not only make them more effective at their jobs but it will have a direct impact on customer satisfaction.

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Key benefits the ExpandIT Field Service Scheduling software provides to resource planners include:

ExpandIT Graphical Planning image on screen

Job Order Management

  • Empower resource planners to make smart decisions, by providing them with all of the information they need in one place. ExpandIT provides resource planners with real-time visualization of key parameters for scheduling work orders, such as job completion status, estimated travel time, geo-position, and more. This not only enables resource planners to easily schedule and dispatch jobs to field technicians, but also track time, materials and other resources, which can be validated before flowing into the ERP system.

Track Work

  • Our dispatching software enables resource planners to track work in the field - live. Whether it is information updates from field technicians, changes in the ERP system, requests from customers or other real-time information, ExpandIT enables resources planners to respond to changes as soon as they arise and quickly make scheduling adjustments for resources in the field.
ExpandIT Live Updates screen on mobile phone
ExpandIT Push Messages image screen

Push Messages

  • Enable resource planners to quickly dispatch information and updates to technicians in the field without having to call them on the phone. Using ExpandIT Field Service software information can be communicated easily by text, email, or internally in the software. Technicians can access updates from their mobile phone, tablet or computer. Additionally, push messages are also a great way to keep customers informed of the status of service jobs.

Field Service Scheduling

  • ExpandIT provides the relevant real-time information needed to effectively plan jobs and allocate resources, including a built-in map that shows the location of service technicians, the location of jobs and estimated travel time. This enables resource planners to make informed decisions about the right person for the job when geography is a factor. Information can be communicated easily to service technicians by text, email, or internally in the software.
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ExpandIT Location Services image screen