The dispatcher manages service orders created in the ERP system based on a phone call or email, created by the customer in a portal, and by one or more sensors imbedded in the machine. Depending on the source of the service job, the Dispatcher will enrich the job information with estimates on duration, service kits, consumables, and in some instances the location.

See how to create a resource and an employee in Business Central so the Dispatcher can assign jobs in ExpandIT Planning Board. 
See how to create a department in Business Central and add it to ExpandIT Planning Board.
See how to export a service order from Microsoft Business Central to ExpandIT Planning  Board.
See the most commonly used ExpandIT Planning Board Gantt-features.
See the most commonly used ExpandIT Planning Board map-features.
See how to send a message from the ExpandIT Planning Board to a customer. 

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Planning Assist

ExpandIT Planning Assist uses available information like skills, van inventory and geographical location to suggest the best possible service technician for a given job.

See how ExpandIT Planning Assists works.

Approval

When the service technician completes the job the Dispatcher/Service Manager can review and approve the registrations before they are posted in the ERP and payroll systems. If the job is performed by a subcontractor the approved registrations can be used to create a purchase order.

See how ExpandIT Approval works.

Contact
ExpandIT Inc.

4046 North Goldenrod Road #263
Winter Park, FL 32792
USA

Telephone


+1 617 366 2852

ExpandIT Canada Inc.

317 Adelaide West, Suite 1002
Toronto, Ontario M5V 1P9
Canada

Telephone


+1 647 499 6690

Sales E-Mail

sales@expandit.com

Support E-Mail

support@expandit.com

Address

ExpandIT International
Slotsmarken 12
DK-2970 Hørsholm
Denmark

Telephone

[+45] 45 17 86 00

Sales E-Mail

sales@expandit.com

Support E-Mail

support@expandit.com

SE/VAT


DK 21389781

Address

ExpandIT DACH
Mörkenstraße 12
DE-22767 Hamburg
Deutschland

Telephone 


[+49] (0)40 3861 1314

Sales E-Mail

sales@expandit.com

Support E-Mail

support@expandit.com

Address

ExpandIT Solutions Ibérica S.L.
Edificio Ceudas Planta Baja Of. A
Camino de Ceudas Nº 2
28232 Las Rozas (Madrid)
Spain

Telephone

[+34] 91 640 88 88

E-mail

info@expandit.es

Web

www.expandit.es