Smart Security. Smarter Field Service
How Secutel Scaled Field Operations Across
South Africa with ExpandIT
Secutel Technologies is a leading South African provider of advanced security and smart infrastructure solutions. Since 2006, the Johannesburg-based company has helped organisations protect critical environments through innovative technologies for surveillance, access control, and intrusion detection.
From AI-powered video surveillance to mobile electronic access solutions like “NoKey,” Secutel supports customers across banking, telecommunications, retail, mining, education, manufacturing, and public infrastructure. As demand for their solutions continued to grow, so did the need for a more connected and scalable field service operation.
The Challenge
With an expanding installed base and increasing service activity across multiple industries and locations, Secutel needed better visibility and coordination across its field operations.
The company already used Microsoft Dynamics 365 Business Central Service Management to manage new installations, installed products and ongoing service activities. However, scaling field execution efficiently required tighter integration between planning, scheduling, dispatch, test support and technicians in the field.
Secutel was looking for a solution that could help:
• Streamline scheduling and resource allocation
• Improve visibility across service operations
• Strengthen coordination between planners and field technicians
• Enhance reporting and operational insights
• Improve time and job tracking
• Build a scalable service operation ready for future growth
The Solution
Together with Microsoft Dynamics 365 Business Central partner Allonline365, Secutel deployed ExpandIT fully integrated with Business Central, bringing planning, service, and field execution together in one connected workflow.
A key improvement was how the solution tied planning, scheduling, service management, and field execution together in a single, unified process. From the outset in August 2024, the focus was on clearly defining operational requirements and aligning all stakeholders around a shared vision for how the system should support the business.
By early 2025, the solution went live, and Secutel now operates with a streamlined process that connects office teams and field technicians in real time.
Today, the setup enables centralised planning and scheduling, real-time coordination between office and field teams, mobile access for technicians on-site, and full integration with Business Central. It has also significantly improved visibility into jobs, resources, and overall service performance.
The solution provides:
- Centralised planning and scheduling
- Real-time coordination between office teams and field technician
- Mobile access for field technicians working on-site – both online & offline
- Full integration with Business Central Service Management
- Better visibility into jobs, resources, and service performance
- Enhanced reporting and operational insights
The solution currently supports 13+ resource planners, 12+ admin support and 65+ field technicians managing installations, maintenance, and support services across customer locations.
The Outcome
"Since implementing ExpandIT, we’ve really been able to take control of our field service operations in a way that simply wasn’t possible before. We now have much better visibility across what’s happening day to day, and that’s made a big difference to how smoothly everything runs.
Scheduling is faster and more efficient, and we’re making much better use of our resources. Our office teams and field technicians are far more aligned, which has improved coordination and reduced friction in execution.
We can also see what’s happening in real time across jobs and service activities, which has helped us deliver a more consistent service to our customers. Most importantly, we now have a scalable setup that can support our continued growth across Africa.
By bringing Microsoft Dynamics 365 Business Central and ExpandIT for field execution together in one integrated system, we’ve strengthened our operations and set ourselves up for the future."
— Secutel Technologies
With ExpandIT fully integrated into Microsoft Dynamics 365 Business Central, Secutel is well positioned to scale its operations in line with a growing installed base and increasing customer expectations across Africa.
Looking Ahead
With ExpandIT fully integrated into Microsoft Dynamics 365 Business Central, Secutel is well positioned to scale its operations in line with a growing installed base and increasing customer expectations across Africa.
The collaboration between Secutel, Allonline365, and ExpandIT has delivered a future-ready field service platform - strengthening service delivery and enabling Secutel to continue providing secure, reliable, and intelligent security solutions at scale.
Want to scale your own field service operations? Contact us today to learn how ExpandIT can transform your Dynamics 365 Business Central service management.
