Customers today expect to easily access to relevant real-time information and have the ability to self-service, both leading to improved customer satisfaction and increased sales.
Key benefits the ExpandIT solution provides to customers:
With ExpandIT customers no longer need to call your office or mail a cheque. Invoices can be paid quickly and easily online. The ExpandIT Service Portal enables customers to access the same information online as they do when they speak to a customer service representative. It includes B2B logic such as ledger entries and credit card payments of all invoices; all maintained in Microsoft ERP systems.
Rather than inquiring about the status of a job, customers can track it online. They can easily access scheduling information, get status updates, and much more. Additionally, the ExpandIT Service Portal allows customers, customer service representatives, and technicians to view the full history of work done on individual Service Items. All accounting data, such as ledgers and invoices, are conveniently available through the platform and synchronized with data from the ERP system.
Customers no longer need to call and book service appointments, it can now be done online at their convenience. Past service orders and reports are easily accessed online for added convenience.
Authorized users have full access to Service Reports and the latest information regarding type of work, materials used, items serviced, service certificates and more. Mandatory service reports are stored for easy access when requested by authorities.