Optimizing the Insulation Industry
Customer Success Story: Transforming Field Operations for a Leading Insulation Company.
One of the UK’s largest insulation installers took a major step toward optimizing their field operations by implementing ExpandIT alongside Business Central Cloud.
This well-established company, works with homeowners, construction firms, local authorities, and energy suppliers to enhance energy efficiency in homes and properties.
The Challenge:
- Rapid Growth: The need for an efficient solution to manage an expanding field workforce.
- Scheduling Inefficiencies: Limited visibility and resource allocation issues led to delays and errors.
- Manual Processes: Outdated, paper-based methods for scheduling and field operations needed modernization.
The Solution:
In spring 2022, the company began exploring ExpandIT, and by August 2022, they decided to move forward with Business Central Cloud and ExpandIT Essentials. Implementation began in September, with a successful go-live in February 2023.
Results:
- Workforce Optimization: Starting at 90 field technicians and 3 resource planners, the company has scaled to 200+ users.
- Improved Scheduling: Enhanced resource management tools eliminated delays and increased service efficiency.
- Streamlined Operations: Automated workflows replaced manual processes, boosting productivity and minimizing errors.
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