ExpandIT Field Service Management Software
Field service requires more than sending technicians to a job. Service organizations need to plan resources efficiently, manage work orders, support technicians in the field, document completed work, control costs, and keep customers informed.
ExpandIT Field Service connects planning, execution, and business processes in one seamless workflow. Built for organizations using Microsoft Dynamics 365 Business Central Projects, Service Management, or both, ExpandIT helps you manage field service from planning to completion.
With more than 25 years of experience supporting service organizations, ExpandIT helps connect your office, field technicians, customers, and business processes.
What Is ExpandIT Field Service Management Software?
ExpandIT helps organizations plan, execute, and manage work that takes place outside the office. With ExpandIT, you can manage the complete service workflow:
• Plan projects, maintenance, and service activities
• Schedule and dispatch technicians efficiently
• Manage work orders and customer requests
• Register time, travel, materials, and cost
• Complete digital forms and service documentation
• Capture photos, attachments, and customer signatures
• Work online or offline from mobile devices
• Connect field activities directly with Microsoft Dynamics 365 Business Central
How Does ExpandIT Help Service Organizations?
ExpandIT gives every team access to the information they need to plan, execute, and improve field service operations.
For Resource planners
Get a clear overview of technicians, teams, jobs, availability, and priorities. Plan work based on the resources available and quickly adjust when absence, cancellations, or new requests change the plan.
For Field Technicians
Access job information wherever you work. View work orders, register time and materials, complete forms, and document completed work online or offline.
For Service Managers
Improved visibility into planned and completed work, resource utilization, service documentation, and operational performance. Improved control over daily operations and long-term service planning.
For Controllers and Finance Teams
Connect field data with costs, materials, time registration, and invoicing to improve accuracy and reduce administrative errors.
Why Connect Field Service With Business Central?
Field operations create important business information. When this information is disconnected from your ERP system, organizations often spend time on duplicate data entry, manual corrections, and missing information.
ExpandIT connects field service activities with Microsoft Dynamics 365 Business Central, creating a consistent flow of information between technicians, service teams, and finance.
ExpandIT connects the following:
• Customer data
• Work orders
• Time registration
• Materials
• Service costs
• Invoicing
The result is better data accuracy, less administration, and improved visibility across the business.
Built for Real-World Field Service Challenges
Field service rarely follows a perfect plan. Technicians become unavailable, customers reschedule, and urgent requests appear.
ExpandIT helps teams adapt while keeping operations under control. Whether you manage preventive maintenance, installations, repairs, projects, or service calls, ExpandIT helps you plan efficiently, execute work accurately, and keep information moving between the field and office.
How Quickly Can You Get Started?
ExpandIT is designed for a structured implementation process. Many organizations can be up and running in approximately six weeks, depending on requirements, integrations, and business processes.
Our experienced team helps configure the solution around your workflows, ensuring ExpandIT supports the way your service organization works.
Built to Extend Your ERP - Not Replace It
ExpandIT is designed to work with ERP-systems, not to replace or compete with them. When we develop new functionality, our focus is to extend the processes that already work well and add the field service capabilities needed outside the office.
While Microsoft Dynamics 365 Business Central is a market-leading ERP platform, organizations use different ERP solutions including BC-based industry verticals. ExpandIT is built to fit into your existing business environment and extend your ERP capabilities with powerful field service functionality.
What’s Behind ExpandIT Field Service?
From the very beginning in 1998 ExpandIT was built using web-technology. Today, the solution runs in Microsoft Azure and is designed for reliable cloud-based field service operations.
The mobile application for field technicians includes its own database to support offline work, ensuring technicians can continue working even without a stable connection.
ExpandIT integrates with Microsoft Dynamics 365 Business Central through:
• A dedicated Business Central extension
• A documented Web API
• Swagger-based API documentation
Once customers have defined how they want to use Projects and Service Management, ExpandIT can be configured to support their workflows and connect field operations with the rest of the business.
Built for ERP Partners and Service Organizations
Successful field service projects are often built on strong collaboration. Customers typically work with an ERP specialist to ensure their core business processes are optimized, and ExpandIT fits naturally into this setup.
Ready to Connect Your Field Service Operations?
See how ExpandIT can help planners, technicians, service managers, and finance teams work from accurate, connected information.
