Industry Design, manufacturing, distribution and installation of automatic door systems.
ERP Services
Number of Employees 260
Major Pain Point Increase operational efficiencies by automating processes in the field and back office
Solution We Delivered ExpandIT MailIT ExpandIT Mobile Service

Success at the Stenhøj Group – ExpandIT’s Mobile Solution enhances ERP

Founded in 1917 and located in Jutland, Denmark, The STENHØJ Group specializes in automotive lifts, compressors, and hydraulic presses. Today, the STENHØJ Group has experienced impressive growth, with 8 subsidiaries and 2 associated companies, employing approximately 500 people in 6 countries and exporting to more than 60 countries worldwide. In 1993, the company added services to its offerings.

As the company grew, it needed to increase the efficiency of the mobile fitters, reduce time for installations and repairs, and improve inventory management, both centrally and at each service vehicle. The paperwork also needed to be reduced so technicians could increase their effective working hours. Billing and internal processes were digitalized for a greater overview and reduced response time.

 

An elegant and efficient solution

As the company considered a solution it became clear that although they required a radical improvement of their current, mainly paper-based ordering system, they were happy with their ERP (Enterprise Resource Planning System). What they needed was a mobile solution for the installers that could be integrated with the company’s existing ERP and other systems without requiring changes to those systems and processes. “One of the reasons for choosing ExpandIT as a supplier was that they offered a solution that both transmits and presents data from our own ERP, without requiring changes to the existing logic. It is even a more elegant and significantly cheaper way to share information between our technicians and administrative staff than if we had to develop at the existing ERP or introduced a brand new system”, explains Niels Erik Rasmussen, IT manager of the STENHØJ Group. The decision for investing in the ExpandIT solution was due to the recommendation from EG A/S – one of Scandinavia’s leading IT companies. Today, two years after the implementation, the STENHØJ Group has no doubt about the value of the solution, which provides:

  • Increased fitter efficiency – reduced training time and administration
  • Reduced waste through improved inventory management
  • Shorter lead time
  • Faster billing
  • Better planning as a result of increased overview
Realtime updates yield significant results
Before the implementation we had a lot of paperwork that our technicians and administrative staff spent hours handling.
Due to ExpandIT's solution and the mobile units, all communication is now one hundred percent digital, so all employees have exactly the information they need - in real time. This leads to a rationalization and efficiency of our entire workflow; and enables us to respond more quickly and proactively than before.
— Niels Erik Rasmussen
The Stenhøj Group Secondary Featured Image

Flexibility and mutual understanding 
is the key to a strong cooperation

ExpandIT has several years of experience with companies like the STENHØJ Group, and the understanding of the challenges and conditions of an organization with driving staff; is, according to Niels Erik Rasmussen, an important part of the reason for the successful cooperation.

“ExpandIT knows our business from the other side of the table; they have a great understanding for our problems; and understand the needs of a company like ours. In addition to generally great courtesy and professionalism from ExpandIT’s side, they have also been very responsive to our requests during the process. With solutions like the one, we have been implemented, there will always be changes along the way, and here we have experienced a high level of flexibility from start to finish. Finally, it is important for us that the system is not built for one particular type of device – it works both on phones, iPads and PCs without having to create separate versions, and it is in this way completely future proof.”

The Stenhøj Group and ExpandIT 
in a new cooperation

The STENHØJ Group is very excited about the cooperation with ExpandIT and therefore would like to continue the cooperation which will offer development of a portal solution which will allow retailers to order products and services directly from the web. The company has no concerns about recommending ExpandIT to other company.

“We have been very satisfied with the cooperation from ExpandIT and the solution they offered. We have experienced a huge increase in efficiency in many areas, things happen faster, and we have extra time to serve our customers. The fact that we are now updated in real time with orders, invoicing and inventory is a huge win; and makes a big difference daily. We can certainly recommend ExpandIT for similar tasks,”; says Niels Erik Rasmussen.

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