Color Compass Corporation is a provider of paints and related supplies to the collision repair industry, chains, and channel sales distributors throughout Canada. The company has grown significantly through acquisitions and now operates six companies with 30 locations and more than 200 employees. Color Compass continues to be known for its high level of customer service, where sales representatives maintain very close working relationships. As “trusted resources” they have in-depth knowledge of their customers’ needs, including their product and inventory requirements. Many of the company’s sales reps visit their customers on a weekly basis to evaluate their inventory and place replenishment orders. This method of doing business proved increasingly successful for Color Compass throughout the years; however, it has also presented challenges. Until recently, sales reps in the field recorded sales orders on paper. The sales rep then called an internal order desk and relayed the order over the phone. The internal sales associate at the order desk then recorded the order a second time on paper and followed that up by entering it into Microsoft Dynamics NAV, the company’s ERP system. The entire process required entering the same data three times. This process was time-consuming and susceptible to errors – errors that could result in more lost time, lost sales, and unhappy or lost customers. In 2008, Color Compass made the decision to explore automating the sales order process by implementing a solution for use in the field.

  • A foundation built upon a similar philisophy as NAV-clean and simple under the hood, so it could be easily tailored to fit the way to
    Color Compass does business.
  • Easily modified user interface to corporate standards to ensure usability.
  • Easily intergrated with the user interface developed by Color Compass.
  • Optimized for fast, reliable performance on mobile computers.

 

SERVICE FEATURES AND BENEFITS

The objective of the Sales Force Automation (SFA) project was to enhance customer service levels, facilitate more efficient use of resources, and increase accuracy, all at a lower cycle time.

Carmen Stanciulescu, Systems Architect for Color Compass, had worked for a Microsoft Dynamics NAV partner in the past. Being familiar with NAV and complementary ISV products, she spearheaded an initiative to find an SFA solution for the field. Carmen and Senior IT Specialist Jim Balch evaluated several approaches and products.

They found that each was either lacking in one or more of the criteria. The exception was ExpandIT Mobile Sales. After reviewing its capabilities, Color Compass made the decision to implement the solution and integrate it with its field user interface.

“We liked ExpandIT because it provided us with a very simple and reliable middleware solution. It was easy to set up, yet flexible enough to accommodate all the functionality that we needed. It helped us eliminate manual processes while improving service quality and information accuracy to our customers.”

SYSTEM REQUIREMENTS

  • Optimized for fast, reliable performance on mobile computers.
  • Reliable and fast in its ability to communicate information between the mobile computers and the NAV system at the company’s main office – this
    requirement was especially important so that orders could be processed as quickly as possible after being entered by reps while in the field, but also so
    that reps could access current information such as sales history to determine sales trends and appropriate reorder points.
  • Available both online and offline, so users could take an order even if WiFi and 3G were not available at the customer location, then batch synchronize
    when a connection became available.
  • Capable of querying the ERP on-line for quantity availability and customer prices to ensure it had the most current time sensitive data.
  • Priced to fit the budget.

“We needed a solution that would allow our sales team to take orders anywhere, anytime, and get them straight into NAV – so we could speed up delivery.”

SERVICES AVAILABLE
  • Technical Support
  • Installation and Setup
  • Maintenance
  • Application Support
  • Online Support
  • Hotline
  • Mobility Processes

SERVICE FEATURES AND BENEFITS – 2

The company implemented the solution in 2009 and has been using it successfully ever since. Now, sales reps can review customer inventory while on site, review the customer’s order history, statistics, recommended orders (via templates), or create a new sales order in real time using a hand-held device. Orders are immediately transmitted to the company’s NAV order management system, from which warehouse pick tickets are generated. The entire order-to-pick ticket process now takes about five minutes – and data is entered only one time, reducing errors and time spent processing each order. The reduced amount of time required for placing orders has also increased the efficiency of the sales representatives, freeing up more time for new sales opportunities. More importantly, the solution has contributed to the company’s overall strategy to increase customer satisfaction and provide an exceptional customer experience. Since Color Compass implemented the ExpandIT system, customer feedback has been very positive.

Contact
ExpandIT Inc.

4046 North Goldenrod Road #263
Winter Park, FL 32792
USA

Telephone


+1 617 366 2852

ExpandIT Canada Inc.

317 Adelaide West, Suite 1002
Toronto, Ontario M5V 1P9
Canada

Telephone


+1 647 499 6690

E-mail

sales@expandit.com

Address

ExpandIT International
Slotsmarken 12
DK-2970 Hørsholm
Denmark

Telephone

[+45] 45 17 86 00

E-mail

sales@expandit.com

SE/VAT


DK 21389781

Address

ExpandIT DACH
Mörkenstraße 12
DE-22767 Hamburg
Deutschland

Telephone 


[+49] (0)40 3861 1314

E-mail

sales@expandit.com

Address

ExpandIT Solutions Ibérica S.L.
Edificio Ceudas Planta Baja Of. A
Camino de Ceudas Nº 2
28232 Las Rozas (Madrid)
Spain

Telephone

[+34] 91 640 88 88

E-mail

info@expandit.es

Web

www.expandit.es